FAQ

Are your mosaics handcrafted?

Our mosaics are hand cut, and each tile is 3/8 inch deep and approximately 1/3 inch wide. Each mosaic is designed and produced by a team of 4 to 10 artists. Our company employs over 240 full time artists.

 

Can we change the colors?

All colors can be changed upon request. A onetime USD100 will be charged for all color changes.

 

Can we change the size?

All sizes can be modified to fit your exact locations; however some designs cannot be made smaller due to design constraints, but all mosaics can be made in a larger size.

 

What is the normal lead-time on a mosaic?

Your order needs 8 to 21 business days to reach your home. Most mosaics are produced on request however most on-sale items are in stock.

 

How do I install the mosaic?

The mosaic is supplied directly from the factory, glued to a fiber mesh backing, ensuring that each of the hand-cut marble mosaic tile remains firmly in place during shipping.
Installation of the Mosaic is carried out in a similar manner as installing standard ceramic tiles. Although there is not the need for the mosaics to be installed by a professional, we would recommend this for larger mosaics. Please refer to our installation guide for an A to Z demonstration.

 

Can we order a custom design?

We can customize any mosaic. You can send all design requests or attachments to [email protected]

 

What happens if a mosaic is broken during shipping?

We send extra replacement stones with each shipment. However if the damage is irreparable, we require an immediate picture to claim the cost of damage and replace your mosaic.

 

Do you deliver worldwide?

We ship via DHL, UPS, and Aramex Worldwide Delivery. We cover all the countries. For large orders, please contact us for an airfreight or sea freight quotation.

 

Can we install the mosaics in swimming pools, bathrooms or outdoor?

Our mosaics are made from natural colored marble so they are resistant to any weather conditions, ice, sun etc... They can be installed in swimming pools or high traffic areas. Please refer to mosaic durability and mosaic vs. weather for more information.

 

Do you use natural stone?

We use all kind of marble, granite and other natural stone. However we can use synthetic stones upon request.

 

What happens if some stones fall during installation?

We send with each mosaic a box of replacement stones.

 

What kind of grout should I use?

Any tile grout can be used; it can be sanded or non sanded grout.

 

Do you offer any guarantee on the mosaic?

We offer a life time warranty on all our natural stone mosaics.

 

Where can I install the mosaic?

Mosaics can be installed on walls, floors, indoors, outdoors, swimming pools and wherever you might envision it.

 

What are the accepted payment methods?

We accept bank transfers, credit card payments, Western Union, PayPal, and Escrow.

 

What are the suggested products to seal my mosaic?

Sealing your mosaic is strongly suggested as it will create a barrier between the stone and dirt and stains. We suggest that you enhance it too, to make the colors more vibrant. Even if a sealer is used, it will not make the mosaic totally resistant to stains. Any staining agent that comes into contact with your mosaic should be removed immediately. We recommend the Miracle Sealant Company products because they are widely considered the best available.

Sealant is easy to apply; use a sponge brush, paint brush, or roller to spread it evenly over the surface of the stone. Traffic and use will affect the need to reseal a surface. Resealing annually is a safe time frame.


Gnosis Tesserae recommends the following sealers:


511 Seal & Enhance seals your mosaics and brings the natural stone colors up, making it more vibrant.
Miraclean is a concentrated cleaner developed specifically for marble, terrazzo, granite, tile and masonry surfaces.
If required, Gnosis Tesserae can offer you to seal your mosaic when you order it, for an additional cost.

 

Where are you Located?

Our workshop is located in Lebanon and we have design studios in Atlanta, Miami, Toronto, Portugal, Spain, France, Italy, Switzerland, Germany, Holland, Belgium, Finland and Saudi Arabia.

Chat now